1. Click Manage Users from the My Quick Links section on the Iron Mountain Connect home page. The User Management screen opens.
2. Click the Record Management Users radio button. This limits your search to users with access to the Records Management application (set in their user profile). Additional filters are available when the Record Management Users button is selected.
3. Set the filters for your search. You must set at least one filter to execute a search, or you can combine multiple filters to narrow your search:

a. To search for a specific user, select from the dropdown list of User Properties. Once selected, the dropdown list changes to an entry field. Enter the user’s username, email address, first name or last name.

b. Select a second User Property to further refine your search.

c. To search for users who have permission to perform specific workflows, select from the Permission dropdown. All users with the permissions that you selected, plus any other permission settings, will be included in your results. Permissions are set when you grant user system permissions and organizational access after creating the user profile.

d. To search for users within your company’s organizational hierarchy, select from the Customer dropdown list.

e. If you used the Customer filter and the customer is division- and/or department-enabled, select Division and/or Department filters.

4.  Click Search. All users that match your filter criteria are displayed on the screen.